Politique d’expédition

Thank you for visiting and shopping at Apex Camping. Below are the terms and conditions that constitute our formal Shipping Policy.

1. 100% Free Shipping Storewide

We are proud to offer 100% Free Standard Shipping on all orders across our entire catalogue, with absolutely no minimum purchase thresholds or hidden handling fees required at checkout.

2. Shipment Processing & Handling Time

To ensure absolute clarity regarding delivery schedules, our timeframes are broken down into handling times (warehouse fulfillment) and transit times (carrier transit):

Order Cutoff Time: 5:00 PM (PST), Monday through Friday. Orders placed after 5:00 PM PST on Friday or over the weekend will begin processing on the following business day.
Handling & Processing Time: All orders are processed, packaged, and handed off to our shipping carriers within 1 to 3 business days (Monday through Friday, excluding weekends and statutory holidays).
Transit & Delivery Time: Once dispatched by our carriers, estimated transit times for all approved destinations range from 6 to 28 business days.
Total Estimated Delivery Time: Calculated as Handling Time + Transit Time. Across all approved international destinations, you can expect your package to arrive within 7 to 31 business days from the time your order is officially placed.

3. Approved Shipping Carriers & Delivery Timeframes

Because we offer free standard shipping directly from our global fulfillment networks to pass the savings on to you, we partner with trusted global postal networks and international couriers. Final local delivery is completed securely by the primary postal service in your respective country:

Destination	Shipping Cost	Approved Shipping Carriers	Estimated Total Delivery Time
United States	FREE	DHL eCommerce / USPS	7 to 31 business days
Canada	FREE	DHL eCommerce / Canada Post	7 to 31 business days
United Kingdom	FREE	Royal Mail / Yodel	7 to 31 business days
Australia	FREE	Australia Post / Sendle	7 to 31 business days
New Zealand	FREE	New Zealand Post	7 to 31 business days

Please note: Delivery delays can occasionally occur due to customs processing times, carrier backlogs, extreme weather events, or high-volume holiday seasons.

4. Shipping Zones & Exclusions

Approved Shipping Destinations: We currently ship exclusively to the following five countries: Canada, the United States, the United Kingdom, Australia, and New Zealand.
Exclusion Zones: We do not ship to any countries or regions outside of these five designated nations. If an order is mistakenly placed with a shipping address outside our approved delivery zones, it will be automatically cancelled and fully refunded.

5. Shipment to P.O. Boxes or APO/FPO Addresses

Apex Camping proudly ships to residential addresses, business addresses, physical P.O. boxes, and all official APO/FPO/DPO military locations. Please ensure your specific address unit details are entered accurately at checkout to avoid delivery disruptions.

6. Customs, Duties, and Taxes (International Orders)

Apex Camping is not responsible for any customs fees, import taxes, or local tariffs applied to your order upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, local VAT, taxes, customs clearance duties, etc.).

7. Order Tracking & Status Updates

Tracking Notification: You will receive an automated shipment confirmation email containing a tracking number and carrier details the moment your order is dispatched from our fulfillment center.
How to Track Your Order: You can monitor your delivery status 24/7 by visiting our official "Track Your Order" page located in our main menu and footer, or by entering your tracking number directly on our site.

8. Incomplete, Missing, or Damaged Items

Incomplete Orders (Partial Deliveries): Because we utilize a global fulfillment network, multi-item orders may occasionally ship from separate warehouses. If you receive a package with an incomplete order or missing items, do not worry—your remaining gear is securely in transit. Please check your tracking dashboard or reach out to customer support to verify the status of your remaining items.
Damaged Deliveries: If you receive your order damaged, please save all packaging materials and damaged goods, take clear photos of the damage, and contact our support team within 48 hours of delivery so we can issue an immediate replacement or full refund.

9. Incorrect Addresses & Delivery Issues

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, please contact us immediately at support@apexcamping.shop so we can attempt to intercept and fix the data before your package is dispatched.